MIDDLEWARE ENGINEER
IBM

The Vision

Maersk is changing. Our future focus is to become the global integrator of container logistics connecting and simplifying our customers supply chain.

As a part of this reinvention we will be investing to expand our 24/7 IT Command and Control capability. This new capability will help Maersk support both its strategic and digital vision and ensure the integrity and overall resilience of the technology organisation.

We're targeting thinkers and the brightest minds who want to be part of a true industry transformation. We're looking for those of you who are inherently driven by technology and want to be involved in supporting a diverse and very large-scale global IT and digital estate.

Role Purpose

  • Play a key role within the new 24/7 Operations Command and Control Centre based in Maidenhead.
  • Oversee and drive the diagnosis, root cause, and fix of Middleware incidents.
  • Manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of the IT Middleware estate.
  • Undertake root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence.
  • Responsible for restoring middleware elements to ensure SLA targets are met to provide a consistent service.

Main Duties and Responsibilities

  • Incident management – Actively monitor inbound incident reports in the Maersk Service management tool and triage by business impact.
  • Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact.
  • Document, communicate, and log follow up actions for later triage, prioritisation, and action to avoid recurrences.
  • Serve as an Incident Management escalation point when called upon.

Experience Required

  • Demonstrable experience in a fast-paced operations environment.
  • Proven experience gained in a similar role, within a large global/enterprise organisation.
  • Proven abilities to communicate with key stakeholders across the business and IT.
  • Proven expertise in major incident management, ideally within large regional or global companies.
  • Proven Service Management background, based on ITIL principles and practices.
  • Working knowledge of both a physical and VM server environment.

Technical – Essential

  • Enterprise messaging products - IBM MQ Series v7 – 9 administration.
  • Knowledge of Unix/Linux/Windows.
  • Experience writing and maintaining Unix shell scripts.

Technical – Desirable

  • Enterprise messaging products - IBM Message Broker/Integration Bus v9 – 10 administration.
  • Knowledge of and exposure to Automation Techniques and Tools, e.g. Puppet