OPERATIONS
DUTY MANAGER

The Vision

Maersk is changing. Our future focus is to become the global integrator of container logistics connecting and simplifying our customers supply chain.

As a part of this reinvention we will be investing to expand our 24/7 IT Command and Control capability. This new capability will help Maersk support both its strategic and digital vision and ensure the integrity and overall resilience of the technology organisation.

We're targeting thinkers and the brightest minds who want to be part of a true industry transformation. We're looking for those of you who are inherently driven by technology and want to be involved in supporting a diverse and very large-scale global IT and digital estate.

Role Purpose

  • Be a lead in operationally running the 24/7/365 Command and Control Centre.
  • Be the accountable operational leader during your working shift running the global command and control function.
  • Drive the shift team to agreed SLAs
  • Report into senior management on all major incidents as they occur in an appropriate fashion.

Main Duties and Responsibilities

  • Ensure business service levels across the Maersk IT estate are maintained to the highest standards.
  • Clear business led communication to senior IT and business stakeholders.
  • Make operational decisions based on data provided by shift resources to restore business service or address urgent security events.
  • Manage vendors to resolve the issue and stop any ongoing business impact.
  • Document, communicate, and log follow up actions for later triage, prioritisation, and action to avoid reoccurrences.

Experience Required

  • Worked in a high-pressured IT Operations 24/7/365 function.
  • Must be able to lead in a rapidly changing, very complex, and technical environment.
  • Must be able to translate technical issues into transparent business language.
  • Highly organised and 'business service first' attitude with a strong personality to be able to push back on requests where necessary.
  • Must be hands on and be able to work under pressure.
  • Must be a leader and a team player and able to work with and through others.
  • Broad technical knowledge across IT Operations.
  • Good understanding of cloud technologies and application architecture.

Candidate Competencies / Essential Characteristics

  • Strong sense of leadership.
  • Calm under pressure with broad shoulders.
  • Coaching skills – working alongside junior colleagues in an advisory and mentoring fashion.

Watch the Maersk vlog about this role