SERVICE APPLICATION
MANAGER

The Vision

Maersk is changing. Our future focus is to become the global integrator of container logistics connecting and simplifying our customers supply chain.

As a part of this reinvention we will be investing to expand our 24/7 IT Command and Control capability. This new capability will help Maersk support both its strategic and digital vision and ensure the integrity and overall resilience of the technology organisation.

We're targeting thinkers and the brightest minds who want to be part of a true industry transformation. We're looking for those of you who are inherently driven by technology and want to be involved in supporting a diverse and very large-scale global IT and digital estate.

Role Purpose

  • Play a key role within the new 24/7 Operations Command and Control Centre based in Maidenhead.
  • Accountable for restoring service for business-critical applications.
  • Ensures all services are delivered to the agreed standards, quality, and performance.
  • Operates on a rotational shift basis within the Command and Control Centre as part of the team enabling 24/7 monitoring and support of Maersk’s key business processes.

Main Duties and Responsibilities

  • Ensures ongoing availability and performance of multiple services through effective incident and problem management.
  • Responsible for managing the delivery of Application Services and working as the escalation point for support issues while ensuring SLAs are met.
  • Drive progression of root cause investigations and identify all feasible preventative measures.

Experience Required

  • Demonstrable experience in a fast-paced operations environment.
  • Proven experience gained in a similar role, within a large global/enterprise organisation.
  • Proven abilities to communicate with key stakeholders across the business and IT.
  • Track record of managing applications effectively.

Candidate Competencies / Essential Characteristics

  • Proactive relationship builder who takes initiative and can work effectively outside of comfort zone.
  • Ability to partner with Application Managers, vendors, and engineers to identify issues and restore service.
  • Diplomatic and robust with the ability to act in a complex business environment.
  • Understands, deciphers and embraces challenges with a resolution mindset.
  • 24/7 coverage - happy working in a shift based position.

Watch the Maersk vlogs about this role